Privacy Policy

Personal information

• Account Information: Name, email address, phone number.
• Profile Data: Custom fields for events, preferences, and metadata.
• Authentication Data: Managed securely through Clerk authentication service.
• Event Information: RSVP details, notes, attendance records.

Usage and technical information

• Technical Request Data: Browser type, IP address, and device information transmitted during normal web requests.
• Operational Diagnostics: Error details and performance signals used to keep the platform reliable.
• Security Signals: Activity patterns reviewed to detect abuse and protect the platform.
• Feature Usage Within Core Workflows: RSVP activity, approvals, attendance records, and similar actions needed to operate the service.

• Service Delivery: Process RSVPs, manage events, send notifications.
• Communication: Send account notifications, RSVP and guest-list updates, tickets or QR codes, event updates, and replies about events or reservations when you provide explicit consent. Coucou is the sender and messaging-program operator. The event host shown on the RSVP page supplies the event context.
• Platform Improvement: Analyze usage patterns to enhance user experience.
• Security: Detect fraud, prevent abuse, and maintain platform security.
• Legal Compliance: Meet regulatory requirements and respond to legal requests.

When you use Coucou's SMS features, we may collect your mobile number, messaging consent status, consent timestamp, IP address, associated account and RSVP information, message content, delivery information, and opt-out or help requests. We use this information to operate the Coucou messaging program, deliver requested event communications, respond to questions, maintain security, document consent, and comply with legal obligations.

We do not share, sell, or provide your mobile phone number, mobile opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Event organizers may access guest and RSVP information only as needed to operate the event and respond to guest requests. Coucou does not permit organizers or service providers to use Coucou mobile opt-in or consent data for their own marketing or promotional purposes. Coucou does not use purchased, rented, or scraped contact lists.

If you opt in, message frequency varies and message and data rates may apply. You may withdraw consent by replying STOP. Reply HELP for assistance. You can also manage SMS preferences from your RSVP status page or profile.

Data storage

• Data stored in Convex (real-time database).
• Encrypted at rest and in transit.
• Regular automated backups.
• Geographically distributed storage.

Security measures

• Multi-factor authentication support.
• Regular security audits and updates.
• Access controls and audit logs.
• Access controls for account and event data.

• Clerk (Authentication): Manages user accounts and authentication securely.
• Twilio (SMS Infrastructure): Provides SMS delivery infrastructure. Coucou is the sender and messaging-program operator, and Twilio handles telecommunications delivery as a service provider.
• Convex (Database): Secure, real-time database for application data.

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Limit how we process your data.
• Objection: Object to certain types of processing.
• Opt-out: Withdraw consent for SMS communications at any time.

• Account Data: Retained while your account is active.
• Event Data: Maintained for historical records and analytics.
• SMS Data: Consent, opt-out, delivery, and messaging records are retained for as long as reasonably necessary to operate the service, honor preferences, resolve disputes, maintain security, and satisfy legal obligations.
• Operational Diagnostics: Retained only as long as needed to investigate issues, prevent abuse, and maintain reliability.
• Legal Requirements: Some data may be retained longer for compliance purposes.

We use cookies and similar technologies to improve your experience. For detailed information about our cookie usage, please see our Cookies Policy.

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “last updated” date.

For questions about this Privacy Policy or to exercise your rights, email hello@coucou.events or visit coucou.events or text STOP to any message we send.