Privacy Policy

Personal information

• Account Information: Name, email address, phone number.
• Profile Data: Custom fields for events, preferences, and metadata.
• Authentication Data: Managed securely through Clerk authentication service.
• Event Information: RSVP details, notes, attendance records.

Usage and technical information

• Technical Request Data: Browser type, IP address, and device information transmitted during normal web requests.
• Operational Diagnostics: Error details and performance signals used to keep the platform reliable.
• Security Signals: Activity patterns reviewed to detect abuse and protect the platform.
• Feature Usage Within Core Workflows: RSVP activity, approvals, attendance records, and similar actions needed to operate the service.

• Service Delivery: Process RSVPs, manage events, send notifications.
• Communication: Send event updates, confirmations, occasional marketing offers, and important notices via SMS/email from the specific event host you opted in to. Messages are sent by Coucou on behalf of the event host using Coucou as a messaging platform service provider when you provide explicit consent.
• Platform Improvement: Analyze usage patterns to enhance user experience.
• Security: Detect fraud, prevent abuse, and maintain platform security.
• Legal Compliance: Meet regulatory requirements and respond to legal requests.

• Phone numbers are stored for account, RSVP, and SMS delivery features.
• SMS messages are sent by Coucou on behalf of the event host using Coucou as a messaging platform service provider, and are delivered through Twilio, a SOC 2 compliant SMS infrastructure provider.
• We use obfuscated phone numbers for display purposes where full numbers are not required (e.g., ***-***-1234).
• Message content is not stored beyond delivery confirmation.
• Opt-out requests are processed immediately and permanently honored.
• SMS consent is logged with the timestamp and originating IP address for compliance purposes.
• SMS consent can be withdrawn at any time by texting STOP.
• You can manage SMS preferences from your RSVP status page or profile at any time.

Data storage

• Data stored in Convex (real-time database).
• Encrypted at rest and in transit.
• Regular automated backups.
• Geographically distributed storage.

Security measures

• Multi-factor authentication support.
• Regular security audits and updates.
• Access controls and audit logs.
• Access controls for account and event data.

• Clerk (Authentication): Manages user accounts and authentication securely.
• Twilio (SMS Infrastructure): Provides SMS delivery infrastructure. Messages are sent by Coucou on behalf of the event host using Coucou as the messaging platform, with Twilio handling the technical delivery.
• Convex (Database): Secure, real-time database for application data.

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Limit how we process your data.
• Objection: Object to certain types of processing.
• Opt-out: Withdraw consent for SMS communications at any time.

• Account Data: Retained while your account is active.
• Event Data: Maintained for historical records and analytics.
• SMS Data: Phone numbers are deleted when consent is withdrawn, while minimal consent records (timestamp, IP address, and the event host associated with consent) are retained for legal compliance.
• Operational Diagnostics: Retained only as long as needed to investigate issues, prevent abuse, and maintain reliability.
• Legal Requirements: Some data may be retained longer for compliance purposes.

We use cookies and similar technologies to improve your experience. For detailed information about our cookie usage, please see our Cookies Policy.

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “last updated” date.

For questions about this Privacy Policy or to exercise your rights, visit coucou.events or text STOP to any message we send.